Firstenergy Solutions Reviews and Complaints
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Firstenergy Solutions Reviews
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First Energy Solutions IS EXPENSIVE & charges unreasonable Cancellation Fee!
Firstenergy Solutions Consumer Complaint
Our Village contracted with FES, the letter from Gurnee claimed we would save a lot of money on electric bills. My first bill was TRIPLE the usual amount for this time of year, I have lived in my home for 15 yrs! I had to pay $25 to cancel and now I have to wait 1 to 2 billing cycles before I become a ComEd customer again. The CSR could not tell me when my billing cycle ended, could not tell me the number to call to cancel, did not want to give website information and was rude! Supervisor was unavailable and I have to wait 24 to 48 hrs for a return call from one. The Customer Care... More...
(Miscellaneous)
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FirstEnergy Solutions
Firstenergy Solutions Consumer Complaint
I signed up with FirstEnergy Solutions several months ago for a lower electrical rate. The advertisement I got in the mail indicated I could cancel my contract with them at any time with no penalty. Last month I got an advertisement from another electrical supplier that had a lower rate. I signed up. Out of the blue last week I received a cancellation invoice from FirstEnergy Solutions for $150.00. Apparently they have no qualms about advertising a falsehood to get your business. I would encourage all to avoid doing business with this firm. Honesty is not a company value. Jan Hintze More...
(Miscellaneous)
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FirstEnergy Solutions gives you the run around to cancel a contract
Firstenergy Solutions Consumer Complaint
I had a guaranteed contract with FE Solutions for 2012. When it came time to renew, I declined via a phone call. Then I got a letter saying if I didn't call a number (877-283-0685) by a set date, the contract would be automatically renewed. When I called that number, I was told they couldn't cancel the contract and that I had to call another number. When I called that number, I was either left on hold or the office was closed. I called the first number again and had to insist on speaking to a supervisor. She told me that the number in the letter is so they can talk you into... More...
(Miscellaneous)
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First Energy Solutions screwed me
Firstenergy Solutions Consumer Complaint
I switched to First Energy Solutions on the promise of rates lower than Commonwealth Edison, my local distribution utility in Chicago. My recollection was that the rate quoted was around $0.05 per kwh. Within months of converting -- without notice to me -- the rate skyrocketed to nearly $0.10 per kwh -- approxomately doubling and, in fact, well above that of Commonwealth Edison. I don't know whether electricity suppliers are obligated to give written notice of such a horrendous rate increase. I do know that I never received notice from this company. I would recommend that... More...
(Miscellaneous)
Firstenergy Solutions Reviews By Product
Firstenergy Solutions Comments
0 I too was scammed by Firstenergy Solutions. They promised me a lower rate on my electric bill in November 2011. Come to find out the rate jumped up January 2012. They said it was my responsibility to call for rates periodically. I ask to be let out of my contract because I have been paying such high rates for the past year. They said I have to pay them $100. I ended up calling the Pennsylvania Utility Commission. This has not been resolved yet. If more people call the utility commission and complained they would have to answer to them.
0 I also had problems with first energy,they had me on a contract until 2015 which I never signed and when agrregation came in I switched to a company that had a cheaper rate.First Energy charged me 25.00 for breaking the contract and Ohio Edison which First Energy is the parent company of raised my service rates to make up the difference.I think we need to have some type of comsumer protection fro these companies.
0 How can I be billed 515.38 for 3926 kwh used at 8.18 cents per kWh???? Shouldn't it be 321.15 plus tax??????????
The rep gave me a Dec 2 reading (when I moved in) of 48430 and I gave the rep my actual meter reading on February 28 of 52356 which mean I used 3926 actual kwh (even less because number on meter were rounded up)
What is going on? I have talked to 2 reps and they were no help in resolving this matter.
Tammy O'Brien
acct. number 10 00 89 4253 0 8
The rep gave me a Dec 2 reading (when I moved in) of 48430 and I gave the rep my actual meter reading on February 28 of 52356 which mean I used 3926 actual kwh (even less because number on meter were rounded up)
What is going on? I have talked to 2 reps and they were no help in resolving this matter.
Tammy O'Brien
acct. number 10 00 89 4253 0 8
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